Tuesday, April 6, 2010

A tale of four (postal) orders

This not a "test", because it was not really designed to be one: just an interesting "tale" about ordering miniatures all over the world, with different conclusions to be drawn about consumer services -- mostly, very positive conclusions.

In the evening of March 23rd I submitted four orders for WWI miniatures to complement my Turkish and Australian/British/Indian forces for the Middle East theatre. The four orders were not exactly comparable, as I picked and chose missing elements here and there. From Eureka in Australia I ordered a few Light Brigade mounted figures. From QRF, a mix of infantry and mounted troops both for ANZAC and Turks, plus a couple of guns and some MG sets. From Peter Pig, some WWI Indian bags plus a few other bags from the Sudan range, and some heads in sun hat for swapping and conversions. Finally, from Minifigs/Caliver a variety of items including more mounted Light Brigade and Indian infantry, plus British infantry in sun helmet, some Yeomanry troops and a Rolls-Royce armoured car. And a few bags to check out (Circassian cossacks, uh?) Minifigs was probably the largest and most diversified order, with QRF coming second in variety, Peter Pig third with a couple of unusual items. Eureka was probably the simplest, most straightforward order to fill.

The submission of orders and payment went very smoothly, with prompt email replies with payment receipts from Peter Pig, QRF, and Minifigs. For Eureka, I had to check back on the website. All in all, it was a total of three orders from the UK and one from Australia to be shipped to Chicago, USA.
[By the way: can you tell we just experience a dollar rally in currency markets?]

That was in the evening of Tuesday, March 23rd. On March 24th, an email from QRF announces that my package has shipped! Good, that's promising... I wonder how this little contest will play out. On the very same day, an email by Minifigs/Caliver tells me to expect the package by mid-April. ...mmm... this sounds a little optimistic. During the winter, my orders to Minifigs took about three weeks to ship, and other three-to-four weeks to be delivered: based on that experience, I was not really expecting my miniatures before early May, but we'll see.

A couple of quiet days follow, and on Wednesday March 31st... the Peter Pig order shows up in the mail! WOW, that was fast, five working days! On Friday April 2nd... surprise! Eureka package is at the front door, too! This is even better, seven working days from Australia! And yesterday, Monday March 5th, the large-ish QRF models are delivered! Excellent!

There is very little to say: these three companies showed a fantastic consumer service... it makes me want to go back and order more! Bravi! to all the gentlemen involved: Nic in Australia, Martin and Geoff in the UK.

Now I am rooting for a prompt delivery from Minifigs/Caliver. These are miniatures I love, and I know the staff at Caliver has been struggling a bit during the transition from the previous ownership. I have been a big fan of this line for several years now, despite the sluggish delivery performance. I can only hope that, by now, Caliver has successfully turn the situation around, and they will indeed succeed in having my package delivered by next week.

Overall, a very satisfying customer experience. Let's knock on wood about the final parcel.

1 comment:

Bluebear Jeff said...

It is quite nice to read of all of this good service.

-- Jeff